Refund policy
Thank you for shopping with us! We want to make sure you are completely satisfied with your purchase. If you need to return an item, please review the following guidelines to ensure a smooth process:
30-Day Return Policy You have 30 days from the date of receiving your item to request a return.
Eligibility Criteria
- The item must be in its original condition, unworn or unused, with tags attached, and in its original packaging.
- Include the receipt or proof of purchase with your return request.
Initiating a Return To start a return, please contact us at. Our team will guide you through the process and provide a return shipping label.
Damaged or Incorrect Items Inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately for assistance.
Non-Returnable Items Certain items cannot be returned:
- Perishable goods
- Custom products
- Hazardous materials, flammable liquids, or gases
- Sale items or gift cards
Exchanges For an exchange, return the original item and place a new order for the desired item separately.
European Union 14-Day Cooling Off Period EU customers have a 14-day cooling-off period to cancel or return their order without justification. Follow the same return eligibility criteria.
Refunds Once we receive and inspect your return, we'll notify you of the refund status. Approved refunds will be processed within 10 business days to your original payment method. Allow additional time for your bank or credit card company to process the refund.